> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://mailtracker.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refund policy

**Refund Policy**

We offer a clear and fair refund policy — with no exceptions.

#### **Monthly & Yearly Subscriptions**


You may request a refund **only** if the following conditions are **strictly** met:

* The request is submitted within **7 calendar days** of payment.
* **No activity** has been recorded on your account during the **calendar month** in which the payment was made.
This includes any email tracking activity during the free trial, before or after the payment.


⚠️ **If any email has been tracked during the calendar month, the refund request will be denied — even if it’s just one.**


#### **No Exception After Trial**


We offer a **7-day free trial** to test the product. If you choose not to cancel before the trial ends and a payment is processed, **you are no longer eligible for a refund**, regardless of usage.

This policy is enforced to prevent abuse and ensure fairness for all users.