Q: How to track link clicks with MailTracker?

The Link Tracking feature is available only to users on paid plans. To access this feature, you’ll need to subscribe to one of our paid plans first. Here’s a step-by-step guide to help you use the Link Tracking feature on MailTracker: <pre><code>1. Subscribe to a Paid Plan </code></pre> Since Link Tracking is a premium feature, make sure you’re subscribed to one of our paid plans. Once your subscription is active, you’ll be able to start using this feature. <pre><code>2. Insert a Link in Gmail </code></pre> Open your Gmail Composer and click the “Insert Link” button. This allows you to add a link directly within your email. <pre><code>3. Enable Link Tracking </code></pre> To enable Link Tracking, you’ll need to contact us directly. This is necessary because we perform some quick verification steps to ensure your account is in good standing and to prevent any potential phishing risks. We might ask for a few documents during this process. <pre><code>4. Activate Link Tracking </code></pre> Once we’ve enabled Link Tracking for your account, you can go back to your Gmail Composer, click on “Edit Link,” add your regular link, and hit “OK.” MailTracker will automatically transform the link to be trackable. When you are ready, to track a link with MailTracker, open your Gmail composer as usual and click on the button 'Insert link': <img src="https://storage.crisp.chat/users/helpdesk/website/c3e57052ac804800/inbox-tomgetmailtrackercom-mai_chlxyb.jpg" alt="" /> Copy-paste the link you would like to track and make sure "Track this link" is activated: ![](https://storage.crisp.chat/

Question 1

How to close the MailTracker sidebard?

Accepted Answer

The MailTracker sidebar include the full tracking history for an email.

If you want to remove the side bar:

1/ click the left-pointing arrow toward the bottom right of your screen:

2/ Click on the double check mark:

Question 2

Where can I see if my email was opened?

Accepted Answer

I you sent an email tracked with MailTracker, you have two locations where you can see the tracking.

1/ On your message sent, like that:

2/ By opening the thread of the tracked email like that:

🔥 Not a MailTracker user yet? Mailtracker is an email tracking platform for Gmail! Get started today for free. 🚀

Question 3

How to track link clicks with MailTracker?

Accepted Answer

The Link Tracking feature is available only to users on paid plans. To access this feature, you’ll need to subscribe to one of our paid plans first.

Here’s a step-by-step guide to help you use the Link Tracking feature on MailTracker:

1.  Subscribe to a Paid Plan

Since Link Tracking is a premium feature, make sure you’re subscribed to one of our paid plans. Once your subscription is active, you’ll be able to start using this feature.

2.  Insert a Link in Gmail

Open your Gmail Composer and click the “Insert Link” button. This allows you to add a link directly within your email.

3.  Enable Link Tracking

To enable Link Tracking, you’ll need to contact us directly. This is necessary because we perform some quick verification steps to ensure your account is in good standing and to prevent any potential phishing risks. We might ask for a few documents during this process.

4.  Activate Link Tracking

Once we’ve enabled Link Tracking for your account, you can go back to your Gmail Composer, click on “Edit Link,” add your regular link, and hit “OK.” MailTracker will automatically transform the link to be trackable.

When you are ready, to track a link with MailTracker, open your Gmail composer as usual and click on the button 'Insert link':

Copy-paste the link you would like to track and make sure "Track this link" is activated:

![](https://storage.crisp.chat/

Question 4

Can MailTracker identify emails as being opened from me?

Accepted Answer

If you open the email from your browser where the extension is installed, MailTracker will identify that and will not track the opening.

But if you open the email from another browser or your mobile, where the extension is missing, We'll consider it as an open email.

Question 5

Why does Mailtracker say my email was not opened when I know it was?

Accepted Answer

Here are two recurring reasons why an email may not track an opening:

Some email recipients may prevent images from being downloaded or displayed. Since tracking works by adding an invisible image, it disables tracking. This action is not set by default, but it is possible in Gmail to require a "Requester confirmation before displaying external images".
Some browser extensions or additional software products may also block the tracking pixel’s loading.

Please also note that if you are sending yourself emails to test the tracking, this will not work. MailTracker prevents senders from triggering tracking events from their own emails.

🔥 Not a MailTracker user yet? Mailtracker is an email tracking platform for Gmail! Get started today for free. 🚀

Question 6

How to turn off the tracking with Mailtracker?

Accepted Answer

When you send an email from Gmail with MailTracker installed, tracking is on by default.

However, you can easily disable it to prevent email tracking. To do this: just click the MailTracker icon at the bottom of each compose window in Gmail.

The icon is green: the tracking is activated
The icon is black: the tracking is deactivated

🔥 Not a MailTracker user yet? Mailtracker is an email tracking platform for Gmail! Get started today for free. 🚀

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